10. Encourages the development of labels and certificates for delivery services that can be recognised at European level, cover the whole delivery chain of operators and be issued by the competent authorities, thus encouraging companies to improve their performance, including requirements for procedures for complaint-handling and dispute resolution, social conditions and environmental aspects, thus giving consumers confidence in the quality, reliability and social and environmental soundness of the services offered and encouraging them to choose more sustainable methods of delivery, this evolution being conducive to sound economic growth and employment creation; considers that certification of e-commerce ...[+++]sites will help increase consumer confidence in e-commerce and hence in the parcel delivery process;

Progress towards electronic exchange of information and electronic submission of documents, which constitute a major simplification measure, should be accompanied by clear conditions for the acceptance of the systems to be used, so as to establish a legally sound environment.

(a) The record should be fixed securely but not permanently on either the electrical and electronic equipment itself (if not packed) or on the packaging so it can be read without unpacking the equipment.

16. Stresses the need fully to implement the new electronic communications regulatory framework in order to achieve competitive markets for electronic communications networks, products and services, a sound environment for investments in new technologies and an enhanced single market for the information society; points out that pro-competitive economic regulation can only be removed once fully competitive markets are achieved.

The appropriate provisions of that Decision should be reflected in Directive 2002/22/EC (Universal Service Directive) in order to integrate them more firmly into the regulatory framework for electronic communications networks and services and to facilitate access by disabled end-users.

18. Highlights the important role of new and increasingly used selling channels, such as e-commerce, in strengthening competition in the internal market and, as a consequence, the capacity to consume; is of the opinion that financial, banking and insurance markets are particularly open to e-commerce and urges the Commission and the Member States to ensure more favourable conditions for the development of the cross-border e-purchase; asks the Commission to conduct a study on the different mechanisms for solving disagreements between consumers and enterprises used in the Member States, with the aim to identify and promote the use of the effective ones; encoura ...[+++]ges the creation of a sound basis of consumer protection, which is essential, particularly in financial services;