2. In the case of actions to support existing or new research infrastructures, the grant agreement may lay down specific provisions relating to users of the infrastructure and to the users' access to them.

The rapporteur considers that a better access to the program and user support can be achieved by improving the guidance material (less jargon and more consistency in terminology).

44. Calls on the Council, the Commission and the European External Action Service to provide political backing to EU companies operating in third countries where they face requests to remove user-generated content, curtail the freedom to provide services or provide personal information in ways that breach fundamental rights; points out that digital enterprises often operate without borders, and that third-country legislation may negatively affect European users and consumers; also calls, therefore, on the Council and the Commission to ensure that the impact of third-country legislation on natural or legal persons operating in the EU is ...[+++] minimised;

8. Calls on the Council, the Commission and the European External Action Service to provide political backing to European companies operating in third countries where they face requests to remove user-generated content, curtail freedom of services or provide personal information in ways that breach fundamental rights; points out that digital enterprises often operate without borders, and that third-country legislation may negatively affect European users and consumers; calls also, therefore, for the Council and the Commission to ensure that the impact of third-country legislation on natural or legal persons operating in the EU is minim ...[+++]ised;

- sharing of the distribution and user support networks.

In one Member State [36] the large operators have abuse departments and the police is being informed on illegal content reported to; in addition, there is an Ombudsman who provides Internet users with help and support in terms of both technical problems and question of content and a specific Save the Children Hotline.