24. Recommends that adequately staffed information points and helpdesks which are physically and ICT-accessible and whose staff are adequately trained to respond to persons with disabilities or with reduced mobility need be set up at visible and centrally located places of departure and arrival (airports, railway stations, bus terminals, and ports) in order to provide more comprehensive assistance to passengers in the event of individual or collective travel disruption, paying particular attention to passengers travelling with children and to persons with disabilities or reduced mobility; recommends that there should be properly trained personnel at hand who are able to take i ...[+++]mmediate decisions on rerouting or rebooking, assist in cases of lost, delayed or damaged luggage, and deal with claims for compensation or reimbursement; at small and unstaffed railway and bus stations, alternative solutions, such as an information phone number or a web-page, should be made available;

Carriers and terminal operators should set up info points or help desks in departure and arrival halls in order to provide passengers with the necessary information, and thus help them to make their decisions, in the event of travel problems or if baggage has been lost or delayed.

24. Recommends that adequately staffed information points and helpdesks which are physically and ICT-accessible and whose staff are adequately trained to respond to persons with disabilities or with reduced mobility need be set up at visible and centrally located places of departure and arrival (airports, railway stations, bus terminals, and ports) in order to provide more comprehensive assistance to passengers in the event of individual or collective travel disruption, paying particular attention to passengers travelling with children and to persons with disabilities or reduced mobility; recommends that there should be properly trained personnel at hand who are able to take i ...[+++]mmediate decisions on rerouting or rebooking, assist in cases of lost, delayed or damaged luggage, and deal with claims for compensation or reimbursement; at small and unstaffed railway and bus stations, alternative solutions, such as an information phone number or a web-page, should be made available;

That undeniable reality is that every airline holds total control and power over their customers once the boarding pass is issued, once bags are checked, and the passenger passes through security en route to the departure lounge to await boarding.

There is the baggage room out to the ramp and the gate.

It goes through the system and because of the length of that system, it could travel and, depending on the path that the computer makes it take, it could travel for an hour or two, and finally, the computer realizes that the bag has circulated six times and that it has no tag, and so it is spit down to a rejection point within the baggage room.