37. Calls on the Commission to ensure the setting-up of online Points of Single Contact via e-government portals in all Member States in the official language of the host country and in English; notes that the Points of Single Contact are key for the implementation of the Services Directive; regrets the fact that only one third of available online e-government portals provide access to online electronic procedures; calls on the Member States to provide user-friendly information in several EU languages regarding online administrative rules and procedures regarding the provision of services, in order to facilitate cross-border business ...[+++]in Europe;

37. Calls on the Commission to ensure the setting-up of online Points of Single Contact via e-government portals in all Member States in the official language of the host country and in English; notes that the Points of Single Contact are key for the implementation of the Services Directive; regrets the fact that only one third of available online e-government portals provide access to online electronic procedures; calls on the Member States to provide user-friendly information in several EU languages regarding online administrative rules and procedures regarding the provision of services, in order to facilitate cross-border business ...[+++]in Europe;

35. Criticises the confusing nature of the Commission's current ADR database; suggests that the Commission create a multilingual European internet ADR portal, where any consumer may access information on how ADR works, what it involves and about their rights and obligations, building on existing databases and networks; emphasises that, in the interests of consumers, emphasis must be placed on the user-friendliness and clarity of the on-line portal;

35. Criticises the confusing nature of the Commission’s current ADR database; suggests that the Commission create a multilingual European internet ADR portal, where any consumer may access information on how ADR works, what it involves and about their rights and obligations, building on existing databases and networks; emphasises that, in the interests of consumers, emphasis must be placed on the user-friendliness and clarity of the on-line portal;

The Commission will: ensure, through an internal network, that all departments apply its multilingualism policy in a coherent way; continue to foster multilingualism on its Internet portal (Europa) and in its publications; launch a Languages portal on Europa providing information about multilingualism in the European Union and accommodating new portals dedicated to language learners and language teachers; give a greater role to its translation field offices in the Member States in promoting multilingualism, particularly through the customisation of the Commission’s messages for local target audiences; organise hi ...[+++]gh-level seminars on multilingualism in the Member States, targeted at journalists and other opinion multipliers; continue to offer universities grants and teaching assistance in the field of conference interpreting, help develop distance learning tools and fund student bursaries and training visits; continue to develop cost-effective multilingual conferencing and communication tools under the Commission’s project on the interoperable delivery of pan-European e-government services to public administrations, businesses and citizens; [38] support the European Master’s in Conference Interpreting and the European Master’s in Conference Management, thereby enhancing co-operation, pooling expertise and disseminating best practice in these fields; continue to play a full part in the International Annual Meeting on Language Arrangements, Documentation and Publication, a body which discusses new job and skills requirements; continue to provide universities with a model curriculum of a Master’s degree in translation and supply visiting translators to help train students in translation; and organise an international translation competition between schools in Member States, to promote language knowledge and the language professions. |

[38] The Commission is also creating a one stop information mobility site, which will serve as the access point to the portal on learning opportunities, as well as the EURES database and the proposed Internet portal on youth policy.