42. Believes that passengers whose luggage has been lost or delayed should be immediately informed of their rights under the Montreal Convention and Regulation (EC) No 889/2002 and that legislative or awareness-raising action is required at European level to increase public understanding of passenger rights and complaint procedures related to lost and delayed luggage; considers that, if luggage is delayed by more than six hours, compensation should be offered that is proportionate to passengers’ needs so that they have the items they need while waiting for their luggage to arrive; stresses that the overall quality and performance of ba ...[+++]ggage handling services should be addressed in the revision of the Directive 96/67/EC on groundhandling;

42. Believes that passengers whose luggage has been lost or delayed should be immediately informed of their rights under the Montreal Convention and Regulation (EC) No 889/2002 and that legislative or awareness-raising action is required at European level to increase public understanding of passenger rights and complaint procedures related to lost and delayed luggage; considers that, if luggage is delayed by more than six hours, compensation should be offered that is proportionate to passengers' needs so that they have the items they need while waiting for their luggage to arrive; stresses that the overall quality and performance of ba ...[+++]ggage handling services should be addressed in the revision of the Directive 96/67/EC on groundhandling;

5. The assistance and support measures referred to in paragraphs 1 and 2 shall be provided on a consensual and informed basis, and shall include at least standards of living capable of ensuring victims’ subsistence through measures such as the provision of appropriate and safe accommodation and material assistance, as well as necessary medical treatment including psychological assistance, counselling and information, and translation and interpretation services where appropriate.

There is no need to examine whether the family members concerned would in theory be able to support themselves, for example by taking up paid employment.

19. Emphasises, in particular, the need to protect the debtor to the extent that unjustified damage to his reputation must be avoided and he must be guaranteed the wherewithal on which to subsist;

19. Points in particular to the need to protect the debtor to the extent that unjustified damage to his reputation must be avoided and he must be guaranteed the wherewithal to live on;