Claims Manual

Client Request Daily Offline Production

claim for compensation [ claim for indemnity | claim for damage | application for compensation ]

interview claimers | interview insured customers | interview applicants | interview insurance claimants

assess claim files | gauge claim files | analyse claim files | evaluate claim files

managing a claims process | oversee claims process | manage claims process | manage claims processes

application for compensation for financial loss

The ISPA pages on the site include the texts of the regulations, manuals, application forms, procedures, a number of brochures about ISPA and contact details within the Directorate General.

Based on this information, the Commission will consider further exploring whether the different remediation standards can be addressed by non-legislative means, in particular by working towards a common understanding of concepts, for example through interpretation within the 'Claims Manual' of the IOPC Funds and/or within fora composed of the Parties to the Conventions.

Request for a preliminary ruling — Tribunale di Napoli — Interpretation of Clause 4 of the framework agreement set out in Council Directive 1999/70/EC of 28 June 1999 concerning the framework agreement on fixed-term work concluded by ETUC, UNICE and CEEP (OJ 1999 L 175, p 43) — Scope — Concept of ‘working conditions’ — Horizontal applicability of that directive — Concept of ‘State body’ — Interpretation of Article 47 of the Charter of Fundamental Rights and Article 6 ECHR — Principle of equivalence — National legislation establishing a system of compensation for the unlawful insertion of a fixed-term clause into an employment contract pr ...[+++]oviding for comprehensive compensation ranging from 2.5 to 12 months’ actual full pay for the period from the interruption of the employment relations until the date of actual reinstatement — Compensation lower than either the compensation provided for under the ordinary civil law in the event of unjustified refusal to accept work or the compensation provided for in the event of unlawful termination of an employment contract of indefinite duration.

2. With a view to reaching an amicable settlement, claims for damage to or loss of civilian or government property not covered by paragraph 1, as well as claims for death of or injury to persons and for damage to or loss of EUCAP property, shall be forwarded to EUCAP via the competent Nigerien authorities, as far as claims brought by Nigerien natural or legal persons are concerned, or to the Nigerien competent authorities, as far as claims brought by EUCAP are concerned.