16. Acknowledges from the Agency that in 2012 the Commission’s Internal Audit Service (IAS) carried out an operation audit on planning and budgeting in the Agency, as well as a follow-up audit on the recommendations concerning internal control standards, the provision of scientific advice, human resources management, the 2010 follow-up audit and operational business continuity in the Agency audits; notes that the audit on planning and budgeting identified strengths as regards revenue forecasting and monitoring and raised seven recommendations, two of which were rated as ‘very important’ and five as ‘important’; acknowledges that all re ...[+++]commendations were accepted by the management and that the Agency prepared an action plan which the IAS considered to be adequate; notes that the follow-up concluded that three recommendations from the previous audits remain open, one of which was downgraded to ‘important’;

16. Acknowledges from the Agency that in 2012 the Commission’s Internal Audit Service (IAS) carried out an operation audit on planning and budgeting in the Agency, as well as a follow-up audit on the recommendations concerning internal control standards, the provision of scientific advice, human resources management, the 2010 follow-up audit and operational business continuity in the Agency audits; notes that the audit on planning and budgeting identified strengths as regards revenue forecasting and monitoring and raised seven recommendations, two of which were rated as "very important" and five as "important"; acknowledges that all re ...[+++]commendations were accepted by the management and that the Agency prepared an action plan which the IAS considered to be adequate; notes that the follow-up concluded that three recommendations from the previous audits remain open, one of which was downgraded to ‘important’;

called on the Agency to take immediate action on improving the recruitment procedure, reducing the number of interim staff, restructuring the Human Resources (HR) Unit, developing an HR management plan, reinforcing the monitoring of HR activities and reviewing the content of the register of exceptions;

Included are management fees, management auditing; market management, human resources, production management and project management consulting; and advisory, guidance and operational services related to improving the image of the clients and their relations with the general public and other institutions.

the suitability of the holder of the authorisations, particularly in terms of past experience and credibility, safety and quality management systems and processes, human resource policies and adequate staffing plans for all categories of ATM-personnel included in the ESARR 5 safety directives and carrying out safety critical tasks ;

- the suitability of the holder of the authorisations, particularly in terms of past experience and credibility, safety and quality management systems and processes, human resource policies and adequate staffing plans; for all categories of ATM personnel included in the ESARR 5 safety directives and carrying out safety critical tasks;