99. Calls on the Member States to review their provision of health services for people with disabilities, such as encompassing measures relating to physical accessibility to services, training and medical staff, awareness-raising, information provided in accessible formats, customised counselling services, including translation into various languages, and health services customised to the needs of people with disabilities;

Measures suggested in the EU Framework, such as providing access to micro-credit, employing qualified civil servants in the public sector and providing personalised services and mediation were addressed by only some Member States.

Work undertaken on a systematic basis to increase the stock of knowledge comprise: a) Provision of customised and non-customised research development services and b) Sale of proprietary rights arising from research development.

Provision of customised and non-customised RD services

However, in addition, digital mobile networks may have the capacity to process location data which are more precise than is necessary for the transmission of communications and which are used for the provision of value added services such as services providing individualised traffic information and guidance to drivers.

(c) "publicly available telephone service" means a service available to the public for originating and receiving national and international calls and access to emergency services through a number or numbers in a national or international telephone numbering plan, and in addition may, where relevant, include one or more of the following services: the provision of operator assistance, directory enquiry services, directories, provision of public pay phones, provision of service under special terms, provision of special facilities for customers with disabilities or with special social needs and/or the provision of non-geographic services.