14. Welcomes the Commission’s decision to maintain its information campaign on passenger rights up to 2014; recommends that national consumer protection authorities and travel agencies be involved in the campaign, since they can do a great deal to educate passengers about their rights (for instance by producing literature for travel agencies or web content); maintains, meanwhile, that key information including passenger rights and, possibly, operator performance reviews should be made accessible by the same sources so as to facilitate passenger enquiries; invites public authoriti ...[+++]es, national consumer protection agencies and organisations representing all passengers to launch similar campaigns;

14. Welcomes the Commission’s decision to maintain its information campaign on passenger rights up to 2014; recommends that national consumer protection authorities and agencies be involved in the campaign, since they can do a great deal to educate passengers about their rights (for instance by producing literature for travel agencies or web content); maintains, meanwhile, that key information including passenger rights and, possibly, operator performance reviews should be made accessible by the same sources so as to facilitate passenger enquiries; invites public authoriti ...[+++]es, national consumer protection agencies and organisations representing all passengers to launch similar campaigns;

26. Stresses that the enforcement of existing passenger rights should be a key priority; invites the Commission to consider introducing complementary measures to improve the application and enforcement of the legislation on passenger rights, for instance by publishing and updating documents providing information on passenger rights on its website and fostering the dissemination of best practices and collaboration between Member States, national enforc ...[+++]ement bodies, consumer organisations and transport companies; calls on the Member States to deploy adequate resources to ensure effective enforcement and collaboration with national enforcement bodies in other Member States; underlines the importance of uniform, effective, dissuasive and proportionate sanctions and compensation schemes in order to create a level playing field and introduce powerful economic incentives for all actors involved to comply with the provisions on passenger rights;

4. Member States may exempt from the application of this Regulation passenger services covered by public service obligations, public service contracts or integrated services provided that the rights of passengers under this Regulation are comparably guaranteed under national law.

4. Member States may exempt from the application of this Regulation passenger services covered by public service obligations, public service contracts or integrated services provided that the rights of passengers under this Regulation are adequately guaranteed under national law.

In spite of numerous measures already taken at Community level (compensation for denied boardingliability in case of accidents, a code of conduct for computerised reservation systems and package travel), it appears that passengers have little knowledge of their rights. This has led the Commission to launch an awareness campaign through the display of a "charter of passenger's rights" in European airports (available in all languages as a PDF document available for download on the website of DG Energy and Transport).