Employee Service Centre [ ESC | Catering Distribution Centre ]

Employee Service Centre | ESC

employee health service [ employee health | employee health unit | health service | health unit | student health service ]

sauna room attendant | spa technician | health club attendant | spa attendant

industrial rehabilitation centre | industrial rehabilitation unit | vocational rehabilitation centre | work evaluation centre | work preparation centre

Financial and Administrative Services Employee Services Team [ FAS EST | FAS Employee Services Team ]

Centre for Science and Technology for Development | CSTD [Abbr.]

mobile services switching center area | mobile services switching centre area | mobile switching center area | mobile switching centre area | MSC area

chief detention officer | senior superintendent jail | correctional services manager | superintendent of jail

civil registration officer | registrar of births, deaths, marriages and civil partnerships | civil registrar | senior registrar

Question No. 660 Ms. Jinny Jogindera Sims: With regard to Service Canada Old Age Security and Canada Pension Plan call centres for fiscal years 2012-2013 through 2014-2015 (year-to-date): (a) what was the volume of calls broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (b) what was the number of calls that received a high volume message, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (c) what were the national service level standards for calls an ...[+++]swered by an agent, broken down by year; (d) what were the actual service level standards achieved for calls answered by an agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (e) what were the service standards for call backs, broken down by year; (f) what were the service standards achieved for call backs broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (g) what was the average number of days for a call back by an agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (h) what was the number and percentage of term employees, and the number and percentage of indeterminate employees, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (i) what is the rate of sick leave use among call centre employees, broken down by year; (j) what is the number of call centre employees on long-term disability; and (k) what is the rate of overtime and the number of overtime hours worked by call centre employees, broken down by year?

- activities relating to the ground and service provision segments of the Galileo programme, including but not limited to development of management capacity from 18 to 24 satellites, re-profiling of the Safety of Life and the Commercial Service, site hosting deployment and exploitation, exploitation of stations, deployment and exploitation of Service Facilities Centres (including the performance centre, Geodesy and Timing), the service centre, site maintenance, centre-specific staff, Space segment maintenance, telecommunication networ ...[+++]k exploitation and system support; activities relating to the maximisation of the socio-economic benefits of the programme.

Question No. 878 Hon. John McCallum: With regard to every non-profit housing project funded under s.95 of the National Housing Act: (a) what is the name of the project; (b) what is the location of the project; (c) for each project that has a mortgage with the Canada Mortgage and Housing Corporation, and for every mortgage, what is (i) the date the mortgage was signed, (ii) the length of the mortgage, (iii) the interest rate of the mortgage? (Return tabled) Question No. 882 Ms. Chris Charlton: With regard to Service Canada: (a) which administrative and processing functions will be consolidated; (b) where are the Service Canada centres located where admi ...[+++]nistration of grants and contributions are currently taking place, and how many employees at each centre work on the administration of grants and contributions; (c) where will the consolidated centres for administration of grants and contributions be located, and how many employees are expected to be working on administration of grants and contributions at each consolidated centre; (d) where are the Service Canada centres located where Integrity Services currently operate, and how many employees at each centre work in Integrity Services; and (e) where will the consolidated centres for Integrity Services be located, and how many employees are expected to be working in Integrity Services at each consolidated centre?

(Return tabled) Question No. 280 Ms. Jean Crowder: With regard to Service Canada: (a) where are the Employment Insurance (EI) processing centers currently located; (b) how many employees are at each EI processing centre; (c) where are the EI call centers currently located; (d) how many employees are at each EI call centre; (e) where are the Canada Pension Plan/Old Age Security (CPP/OAS) call centers currently located; (f) how many employees are at each CPP/OAS call ce ...[+++]nter; (g) under the new national workload system for EI claim processing, what is the regional breakdown for processing workload; (h) what is the rate of sick leave use among Service Canada employees in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (i) what is the number of Service Canada employees on short-term disability leave in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (j) what is the number of Service Canada employees on long-term disability leave in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (k) what is the rate of overtime and the number of hours of overtime worked at Service Canada in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (l) what is the percentage of term Service Canada employees and the percentage of indeterminate Service Canada employees in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (m) what is the number and percentage of term Service Canada employees who have been employed for more than three years in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (n) how many rnanagement employees (excluded and non-excluded) does Service Canada have in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CP ...