15. Takes note from the Centre that it has still to implement certain IAS recommendations made in the context of the HR-management 2008 and the Ethics 2009 audits; acknowledges receipt of explanatory information by letter of 23 February 2012; welcomes the fact that for the 2008 HR-management audit, 13 of the 14 recommendations have been implemented; welcomes in addition the fact that for the 2009 Ethics audit, 16 of the 17 recommendations have been implemented; calls on the Centre to inform the discharge authority of the implementation progress of the remaining recommendations;

16. Takes note from the Centre that it has still to implement certain IAS recommendations made in the context of the HR-management 2008 and the Ethics 2009 audits; acknowledges receipt of explanatory information by letter of 23 February 2012; welcomes the fact that for the 2008 HR-management audit, 13 of the 14 recommendations have been implemented; welcomes in addition the fact that for the 2009 Ethics audit, 16 of the 17 recommendations have been implemented; calls on the Centre to inform the discharge authority of the implementation progress of the remaining recommendations;

Community support will focus on human resources, and take one or more of the following forms:

5. Recalls the core idea of the Lisbon approach that 'people are Europe's main asset and should be the focal point of the Union's policies'; stresses the urgent need to enhance the policies of investing in people in all areas; demands steps to maximise human resources in an inclusive society as a decisive means of boosting productivity and economic growth; expects the Barcelona summit to deliver visible results, to restore trust among European citizens and to strengthen their abilities, knowledge base, working ...[+++]skills, potential consumption and entrepreneurial capacities; recognises that the growing tide of unemployment in many Member States will not reverse itself automatically, but will require decisive action and real change;

5. Recalls the core idea of the Lisbon approach that 'people are Europe's main asset and should be the focal point of the Union's policies'; stresses the urgent need to enhance the policies of investing in people in all areas; demands concrete steps to maximise human resources in an inclusive society as a decisive means of boosting productivity and economic growth; expects the Barcelona summit to deliver on visible results, to restore trust among European citizens and to strengthen their abilities, knowledge ba ...[+++]se, working skills, potential consumption and entrepreneurial capacities; recognises that the growing tide of unemployment in many Member States will not reverse itself automatically, but will require decisive action and real change;

Also part of the whole process are technological innovation, R D policy, cooperation with scientific institutes and research centres, ongoing improvement of human resources training and the search for new and improved ways of presenting the product (more environment-friendly packaging, labelling providing the consumer with information that is as extensive and as accurate as possible) - in short, we are talking about investment in quality, indeed in 'total quality'. The aim is not merely to ensure the quality of the products per se, bu ...[+++]t to integrate quality into all the processes, the technical and human resources, management and organization - into the enterprise as whole.