Approximately 3,800 of the air carrier's customer, sales and service agents, represented by the National Automobile, Aerospace, Transportation and General Workers Union of Canada, otherwise known as CAW Local 2002, have walked off the job.

18. Notes that the rapid development of e-commerce has delivered significant benefits for consumers and businesses in terms of innovation, new market opportunities and growth, improved choice, enhanced competition and lower prices; notes, however, that shops are now facing new challenges, thereby making multichannel retail strategies even more important; encourages retailers, in view of the social and cultural role of retail, to make the most of innovative technologies and to develop new business models for their on-line customer base while also expanding the shopping experience in the brick-and-mortar shop, by inter alia, increasing service levels, both b ...[+++]efore and after the sale;

18. Notes that the rapid development of e-commerce has delivered significant benefits for consumers and businesses in terms of innovation, new market opportunities and growth, improved choice, enhanced competition and lower prices; notes, however, that shops are now facing new challenges, thereby making multichannel retail strategies even more important; encourages retailers, in view of the social and cultural role of retail, to make the most of innovative technologies and to develop new business models for their on-line customer base while also expanding the shopping experience in the brick-and-mortar shop, by inter alia, increasing service levels, both b ...[+++]efore and after the sale;

(G) Whereas the 40,05% of the dismissed workers belong to the category of customer services, 26,39% of workers belong to the category of sales and 22,22% belong to the category of customer technical support;

Profit maximisation for energy distributors, distribution system operators and retail energy sales companies thus becomes more closely related to selling energy services to as many customers as possible than to selling as much energy as possible to each customer.

In addition to sales promotion design and advertising agency services it also concerns media services, media planning and sales services, direct marketing operations, retail services and customer relations services.