While it's not referenced directly in the bill, the second key amendment that we've proposed—that is, the removal of the term “operational” from proposed subsection 169.31(1)—will allow parties to include this essential element of an agreement in their SLA.

3. ATS providers that rely upon other organisations for the provision of communication services for data exchanges with aircraft which are necessary for air-ground applications defined in the ICAO standards specified in points 2 and 3 of Annex III shall ensure that those services are provided in accordance with the terms and conditions of a service level agreement, including in particular:

To ensure appropriate safety, security and efficiency of these services, service level agreements should in this case be established between the parties concerned.

National arrangements for collective negotiations and agreements, including implementation of rules on the posting of workers, should not be adversely affected; clarification of the scope, derogations and rules in conflict of laws in the application of the country of origin principle to cross-border service provision; improvements in record keeping to allow the effects of the Directive to be better evaluated; a consistent approach to implementation of tax rules by Member States to allow simplification of cross-border service provision; the introduction of codes of conduct ...[+++] at European level to guarantee levels of service; quality assurance and pricing transparency to ensure protection of consumers.

1. Lead time for responding to requests for supply of services and facilities; service level agreements, fault resolution, procedures to return to a normal level of service and quality of service parameters.

1. Lead time for responding to requests for supply of services and facilities; service level agreements, fault resolution, procedures to return to a normal level of service and quality of service parameters;