À l'aube du XXI siècle, il est essentiel que l'administration fédérale s'emploie, par ses politiques et ses programmes, à dispenser au public des services modernes et souples, des services qui soient accessibles, abordables et adaptés aux besoins des clients et des citoyens.
In looking to the 21st century, it is essential that the federal government, in its own policies and programs, be dedicated to providing modern, flexible public services - services that are accessible, affordable and responsive to the needs of clients and citizens.