Il a également expliqué que le personnel de sa pharmacie et de son bureau et ses patients ont dit que les manifestants tenaient des propos odieux et vulgaires à leur endroit en exhibant leur feuillet au visage des gens qui entraient dans le bâtiment et en sortaient, causant le mécontentement des patients obligés de franchir la ligne de piquetage et de subir leur hargne.
He also indicates that staff at his pharmacy and his building and his own patients described demonstrators saying “vile and vulgar things” to them as they put leaflets in the faces of people entering and leaving the building, upsetting patients who were forced to cross the picket line and run an angry gauntlet.