Ø Commission launch a communication campaign on PSCs, coordinate with Member States to improve PSCs' internet presence and engage with business organisations to make businesses better aware of PSCs and further promote their use.

The Commission will launch a communication campaign on PSCs in 2013, coordinate with Member States to improve the internet presence of PSCs and engage with business organisations to make businesses more aware of PSCs and further promote their use.

By the end of 2014 Member States, assisted by the Commission are encouraged to develop the second generation PSCs which should (1) cover all procedures during the business life cycle, (2) be multilingual, and (3) be more user-friendly.

The Regulation on Online Dispute Resolution will create a EU-wide online platform (‘ODR platform’) providing consumers and businesses with a single point of entry for resolving on-line the disputes concerning purchases made on-line in another EU-country. This single European point of entry will:

On the other hand, following the invitation of the ECOFIN Council of 7 November 2000 [44] to reorientate Community instruments managed by the EIF, in order to address continuing market failures, the New Multi-Annual Programme For Enterprise and Entreprenuership [45], adopted in December 2000, foresees that the EFT Start-up Scheme will be adapted as to support the financing of incubators and seed capital, and the SME Guarantee Facility will add new "windows" to provide guarantees for equity, micro-credit and investments in ICT [46].

The following resolution was adopted at the end of the conference. The European Conference on Craft Industries and Small Businesses: 1) Welcomes the adoption by the Commission of the action programme for small and medium-sized businesses (7 August 1986); 2) Hopes that all possible resources will be used to put into effect the actions described in the programme, as concerns both the business environment and greater flexibility and access to finance; 3) Considers that, since small businesses are those most handicapped by the non-tariff barriers which have persisted in the common market for 30 years, priority should be given to eliminating these obstacles to the completion of the internal market, and to reducing and simplifying administrativ ...[+++]e, tax and technical procedures as much as possible; ../.- 2 - 4) Considers that a special effort will have to be made to assist craft industries, including policies : a) to promote enterprise and the important role of the self-employed entrepreneur; b) to educate and inform craftsmen on the new technologies so that they are introduced into existing businesses; c) to encourage young people and the unemployed to set up their own craft industry businesses; d) to provide training in the new technologies and materials as early as the apprentice stage; e) to preserve craft skills; f) to simplify the procedures for making use of and protecting inventions. 5) Calls on the Community's financial institutions and Funds to introduce the kind of specific financing measures in favour of small businesses and craft industries that are easy to implement and cover the whole range of operations from grants and loans to special support and venture capital operations; 6) Welcomes the Commission's plans for providing information in the form of a "Community window for small businesses"; 7) Addresses this resolution to the Commission, Parliament, the Economic and Social Committee and the governement of the Member States.