8. To this effect, the Member States should support the work of the Expert Group on Emergency Access in defining common European requirements for emergency call routing and handling, handling of emergency calls originating from mobile terminals without SIM, providing adequate language support, and on longer term, handling of VoIP emergency calls and handling emergency calls for people with disabilities.

Officials cleared in this way subject to the "need-to-know" principle shall be invited to attend the above-mentioned information meetings or to peruse the documents in question.

Additional assistance (so-called ‘in-kind assistance’) should be provided to the passengers in case of prolonged delay and if physically possible.

To this end, citizens should be made fully aware, when travelling in any Member State, in particular through information provided in international bus terminals, train stations, ports or airports and in telephone directories, payphone kiosks, subscriber and billing material, that ‘112’ can be used as a single emergency number throughout the Community.

(c) "publicly available telephone service" means a service available to the public for originating and receiving national and international calls and access to emergency services through a number or numbers in a national or international telephone numbering plan, and in addition may, where relevant, include one or more of the following services: the provision of operator assistance, directory enquiry services, directories, provision of public pay phones, provision of service under special terms, provision of special facilities for customers with disabilities or with special social needs and/or the provision of non-geographic services.

Description of the publicly available telephone services offered, indicating what is included in the subscription charge and the periodic rental charge (e.g. operator services, directories, directory enquiry services, selective call barring, itemised billing, maintenance, etc.).