3a. With regard to deposits with credit institutions or branches of foreign credit institutions in the Member States which were already made before 31 December 2010 and with regard to deposits of depositors whose principal place of residence is in an Member State which, before 1 January 2008, had a statutory Deposit Guarantee Scheme with a fixed coverage level between EUR 100 000 and EUR 300 000 for deposits, the Member States concerned may decide, by way of derogation from paragraph 1, that the fixed coverage level hitherto in force shall remain in force unaltered .

By the same token, where there is a need to provide for service of documents, provision should be made to ensure that documents can be served and communications effected by electronic mail and signatures provided electronically and, where there is a need for oral testimony, the use of video-conferencing should be encouraged.

1. If a time limit expires on a day on which the Office is not open for receipt of documents or on which, for reasons other than those referred to in paragraph 2, ordinary mail is not delivered in the locality in which the Office is located, the time limit shall extend until the first day thereafter on which the Office is open for receipt of documents and on which ordinary mail is delivered.

Written complaints may be sent to the Commission Secretariat-General (B-1049 Brussels, fax: +32.2.295.39.13; e-mail: SG-PLAINTES@cec.eu.int), or lodged with one of the Commission's offices in the Member States.

* The improvement in the cross-border mail service has improved the domestic quality of service as, once in the domestic pipeline, mail is treated the same, whether it is domestic or foreign mail;

Written complaints about the application of Union law by a Member State may be sent to the Commission Secretariat General by post at the address "1049 Brussels, Belgium" or by email at SG-PLAINTES@ec.europa.eu, or lodged with one of the Commission’s offices in the Member States.