consumer law [ consumer legislation ]

European Consumer Law Group

consumer statute | customer legislation | consumer law | consumer legislation

Competition and Consumer Law Division

consumer protection [ consumerism | consumer policy action plan | consumers' rights ]

advocate on consumer matters in production plants | speak for consumer matters in production plants | advocate for consumer matters in production plants | argue for consumer matters in production plants

manage stocks of consumables | oversee consumables stock | keep watch on consumables stock | manage consumables stock

More than 8 million consumers in different Member States have been affected by the VW case. When there are pan-European problems like this, only by acting together can consumer authorities ensure that EU consumer law is respected everywhere in the Union.

This is part of a coordinated action by EU consumer authorities to make sure that the Volkswagen group respects consumer law in the aftermath of the scandal and is proactive towards the consumers concerned.

granting victims of unfair commercial practices the right to contractual and/or extra-contractual remedies (such as right to terminate the contract and to receive a refund of the price paid); extending protection under the Consumer Rights Directive (e.g. pre-contractual information and right of withdrawal) to online services for which the consumers pay with their data; making sure that consumers using online platforms (marketplaces) are informed whether they are buying from a professional trader or another consumer and whether they benefit from consumer protection rules; strengthening and better harmonising the level of sanctions for breaches to consumer law; improvi ...[+++]ng the injunctions procedure for the protection of consumers; Analysing the results of the ongoing assessment of collective redress across the EU.

EU consumer authorities and organisations have received a growing number of complaints from consumers, who have been targeted by fraud or scams when using social media websites, as well as having been subject to certain terms of services that do not respect EU consumer law.