We have programs to gather customer feedback, and the vast majority of our airports take part in some form of industry benchmarking surveys to measure customer service at their airports.

1. An accredited in-house body may be used to carry out conformity assessment activities for the undertaking of which it forms a part for the purpose of implementing the procedures set out in point 2 (Module A2) and point 5 (Module C2) of Annex II. That body shall constitute a separate and distinct part of the undertaking and shall not participate in the design, production, supply, installation, use or maintenance of the measuring instruments it assesses.

54. Calls on the EU to use the thematic programme on asylum and migration, which forms part of the Instrument for Development Cooperation, to support especially vulnerable groups such as children of migrants and children in poverty;

to ensure that fundamental rights form an integral part of any instrument, programme or operational measure linked to the fight against terrorism, organised crime, migration, asylum and border management,

Policies to combat poverty should take the following into consideration: (i) An integrated, long-term approach The need for an integrated, long-term approach concerning all development instruments forming a part of a consistent strategy, as provided for in Article 130v and the second paragraph of Article C of the Treaty on European Union (ii) Priorities The necessary priority to be given in this field to the least- advanced countries and the most deprived sections of the population of the developing countries (iii) Political nature The political and economic nature of the causes of poverty (iv) D ...[+++]ialogue on policies The importance of the dialogue on policies between the authorities of donor countries and the authorities of recipient countries in order to ensure that the objective of reducing poverty is taken into account in the formulation and implementation of all their programmes (v) Definition of policies Support as a priority for policies to combat poverty in countries in which the principles and objectives of the national strategy correspond to the general guidelines defined by the Council, including in this Resolution; that objective will have to be reconciled with the importance of helping development partners define and introduce valid policies to combat poverty (vi) Participation of populations Essential participation of beneficiary populations in the political process and in the formulation, implementation and evaluation of development programmes and projects (vii) Differentiated approach The varying nature of poverty problems from one country to another and the need to adopt a differentiated approach defined at national level; such differentiation might also be necessary within a country, in rural and urban areas, depending on local circumstances, even though the fight against poverty could generally speaking best be carried out at national level (viii) Targeting The importance of adequate targeting of intervention on the poorest or most vulnerable group ...

This instrument is not yet a "law" but forms a part of so-called soft law. The Commission makes a proposal and the Council and Parliament negotiate.